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Your 11pk account is funded through three configured local routes — Nagad as the primary wallet path, Upay as the ready alternative, and Bank Transfer as the steady fallback. Every deposit and withdrawal is handled inside your account area, where the available routes, fields and limits are shown directly.
Putting money into your 11pk account starts at the deposit counter inside your signed-in area. Nagad is the route we have configured as the primary path — you select it, enter the amount shown as eligible in your account, and complete the transfer from your Nagad wallet. Upay works the same way when you prefer that wallet instead.
Log in to your 11pk account and navigate to the deposit section inside your account area. The available routes — Nagad, Upay, Bank Transfer — are listed there.
Choose Nagad if you want the primary wallet path, Upay as the alternative, or Bank Transfer for a direct bank channel. Each shows its own fields once selected.
Type the deposit amount within the range your account displays. Complete any wallet-side confirmation steps your Nagad or Upay app requires, then submit.
After confirming, open the transaction history in your account to see the record. If the balance has not updated, keep the reference detail and contact support.
When you withdraw from your 11pk account, the process mirrors the deposit path but runs in reverse — your account balance moves to the wallet or bank account you specify. Head to the withdrawal section inside your signed-in account area. The fields there will ask for the payout method, the wallet number or bank details, and the amount you want to move.
Log in and go to the withdrawal area inside your account. Select whether you want the funds returned to Nagad, Upay or your registered bank account.
Type the wallet number or bank information exactly as registered. The amount field will show the balance available for withdrawal at that point.
Follow any identity or wallet-ownership confirmation fields your account presents. These appear based on what your account profile currently shows — do not skip them.
After submitting, note the reference number shown in your transaction history. If funds are delayed, this is the detail you need when you contact our support team.
Your account may prompt a verification step at certain points — typically when you first withdraw or when the account area flags a check is needed. The fields you see are determined by what your profile currently holds. We cannot publish a fixed document checklist here because the fields shown in the account area reflect only what is outstanding for your specific profile.
Your account verification fields are specific to your profile. Open the account area and complete each field in the sequence displayed — do not assume a step that has not appeared yet.
If the screen has not asked for a specific detail, do not attach or enter it. Extra information outside the displayed fields does not speed up verification.
Reach the 11pk support team through the published contact route before guessing at a verification field. A wrong entry can add delay rather than remove it.
Once you have submitted all prompted fields, return to your account area to confirm the status shown there. Withdrawal availability updates once the check is marked complete.
has configured three local payment routes for Bangladesh — Nagad as the primary mobile wallet, Upay as the direct alternative, and Bank Transfer for those who prefer a bank-channel path. Each route is available inside the deposit and withdrawal counters of your account.
Primary mobile wallet route. Select Nagad at the deposit or withdrawal counter, enter your wallet number, and complete the transfer steps shown in your account.
Ready alternative wallet path. Choose Upay when you prefer this wallet; the fields and amount range appear once you select it inside the account area.
Steady bank-channel fallback. Enter your registered bank account details in the Bank Transfer section. Suitable when you prefer not to use a mobile wallet for a transaction.
After any deposit or withdrawal, two records exist — one on the wallet or bank side (your Nagad app history, Upay statement or bank SMS), and one inside your 11pk account transaction history. Keeping both aligned helps you identify any gap quickly. The reference number your account generates at the point of submission is the link between the two sides.
Every submission generates a reference number in your 11pk transaction history. Copy this immediately after confirming a deposit or withdrawal — it is the primary trace detail for any follow-up.
The transaction history shows status labels such as pending, confirmed or under review. Check the status before contacting support — some updates appear with a short lag after wallet confirmation.
Open your Nagad, Upay or bank statement and locate the matching entry by amount and time. The wallet transaction ID on that side is separate from the 11pk reference but useful to have when raising a query.
Hold the 11pk reference number, the wallet transaction ID and a screenshot of the wallet confirmation. These three pieces together allow support to match both sides of the transaction without delay.
Before you submit any payment detail, confirm you are on the correct 11pk domain. Phishing pages copy the visual design of real platforms, so checking the address bar is a habit worth keeping. Identity and wallet-ownership checks inside the platform exist to ensure your funds move only to routes that match your registered account details — not as an obstacle, but as the mechanism that keeps your balance reachable by you.
Always confirm you are on 11pk before entering account credentials or payment details. Bookmark the address rather than following links from unfamiliar sources. A wrong domain means your details reach the wrong place.
Deposits and withdrawals are processed only to wallet numbers and bank accounts that match the details registered to your account profile. This matching step keeps your balance accessible only through verified routes.
When your account presents a verification step, complete only the fields shown on screen. The platform does not ask for wallet PINs or full card numbers at any point in the account verification flow.
If you encounter an unexpected prompt, a delayed transaction or an account access issue, reach our support team through the contact channel published inside the 11pk account area — not through a third-party link.
Below are the questions we hear most often about depositing, withdrawing and managing transactions on 11pk. If your question is not covered here, the support route inside your account area is the right place to ask.
Nagad is our configured primary route for Bangladesh. Select it at the deposit counter in your account, enter your Nagad wallet number, and follow the fields shown. If Nagad is not available to you, Upay and Bank Transfer are the alternatives listed in the same section.
Check your 11pk transaction history first — the status label there will say pending, confirmed or under review. If the wallet side shows a completed transfer but the account still shows pending, copy the reference number and contact support through the published channel inside the account area.
Withdrawals are matched to the wallet number registered on your account profile. If you need to update your registered wallet details, open the account settings area and follow the fields shown there before submitting a withdrawal request to a new number.
We cannot publish a fixed list because the fields shown in your account area depend on what your specific profile requires at that point. Open the verification section inside your signed-in account and complete only the fields presented to you in the order they appear.
Yes — Bank Transfer appears as an option in both the deposit and withdrawal sections of your account. Enter your registered bank account details in the fields shown, and note that the bank account must match the one on your account profile for the withdrawal to process.
Gather three pieces of information: your 11pk reference number from the transaction history, the wallet or bank transaction ID from the Nagad, Upay or bank statement, and a screenshot of the wallet confirmation. Contact support through the published route with these details ready.