Sports / Live
This page sets out the legal basis on which 11pk operates its platform and the obligations both we and you carry. Access to 11pk and its services depends on your local law and the eligible regions we serve — read these terms carefully before using any part of the site.
11pk operates under terms that are shaped by the laws of the jurisdictions in which it is permitted to offer services. Where you access this platform from Bangladesh, your use is subject to whatever local law applies in your region — we do not override that, and we do not make representations about legality in jurisdictions we have not confirmed as eligible. Your account, any transactions you initiate through Nagad, Upay or Bank Transfer, and any content you interact with on the platform are all governed by the version of these terms active at the time of your session. We update our policy when legal or operational circumstances require it. When we make a material change, we post the revised version at this address. Continuing to use the platform after a policy update signals your acknowledgement of those changes. If a particular clause becomes unenforceable under applicable law, the remaining clauses stay intact. Nothing in these terms limits any statutory right you hold under Bangladesh consumer or data protection law. Where a conflict arises between a general clause and a specific product term — such as those covering transaction limits shown in your account — the specific term applies. Reach our support team if any clause is unclear before you proceed.
Our legal terms apply to four distinct areas of your interaction with 11pk. Understanding the boundary between each area helps you know which rules govern a specific situation and where to direct a question if something is unclear.
Rules covering how you open, maintain and close an account on 11pk fall fully within this policy. This includes the identity information you provide during registration and the steps required to recover access to a locked account.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer are subject to the transaction terms visible inside your account at the time you initiate the transfer. This policy sets the framework; your account screen shows the current limits and steps.
Game content, promotional notices and editorial copy published on 11pk are owned by or licensed to us. You may not copy, redistribute or commercially reuse any part of the site content without written permission from our team.
Links or integrations pointing to external payment processors, game studio platforms or identity verification services fall outside this policy. Those third parties publish their own terms, and 11pk is not liable for how they handle your data or requests.
You hold specific practical rights in relation to your 11pk account and the data we hold against it. These are not abstract — each one maps to a concrete step you can take. To review the transaction records tied to your account, open the account history section after logging in; every Nagad, Upay or Bank Transfer entry is logged with a timestamp and reference number that you can screenshot or save. If any personal detail in your account is incorrect — name spelling, contact number, linked wallet identifier — you can request a correction by contacting our support team directly with the account reference and the detail to be changed. We will action that request and confirm the update by the same channel you used to raise it. If you believe your account has been accessed without your knowledge, notify support immediately so we can review the session log and take appropriate steps. Bangladesh data protection principles give you the right to ask what information we hold and to request that outdated or inaccurate data is corrected. Any such request is handled through our published support routes.
Log in and open your account history to view all transaction entries, including Nagad, Upay and Bank Transfer activity, each with a reference number and timestamp.
Contact support with your account reference and the field you need corrected. We confirm the update through the same channel you used — no separate form required.
If a clause in this policy is unclear before you act on it, reach out through the support route below. We will give a plain-language explanation of how that clause applies to your situation.
You can ask what personal data 11pk holds against your account. Send the request through our published contact route, and we will respond in line with applicable Bangladesh data principles.
If a legal or policy question comes up — whether it relates to your account data, a transaction record or how a specific clause applies to your situation — use any of the published contact routes below. We handle policy queries through the same channels as account support, so you do not need a separate form or address.
Open the live chat widget on any page of the site to start a policy conversation. Identify your account and state the specific clause or concern so the team can route it correctly.
Send your query to the support email address published in your account dashboard. Include your registered contact number and the policy section your question refers to for a faster response.
The Help Centre accessible after login contains published answers to common policy questions, including data requests, account correction steps and transaction dispute guidance.
Our approach to data, cookies and account security is built on the principle that you should know what we collect, why we collect it and how long we keep it — without having to chase us for the answer.
We collect the account details you submit at registration, transaction references linked to Nagad, Upay or Bank Transfer activity, and session data generated during your visits. We do not sell this data to third parties.
Cookies on 11pk are used for session management, fraud detection and performance measurement. You can adjust cookie preferences through your browser settings; some site functions depend on session cookies remaining active.
Your account credentials are your responsibility to keep confidential. If you suspect unauthorised access, contact support immediately through live chat or email so we can review the session log and act promptly.
We retain transaction records and account data for the period required under applicable law. Once that period passes, records are deleted or anonymised. To ask about the specific retention period for your data, raise the question through our support route.
The questions below come from real account holders who needed clarity on how our legal terms apply to their situation. If yours is not listed here, contact support with your account reference.
Yes. Access to 11pk and all its services depends on your local law and whether your region is eligible. We do not override local law, and it is your responsibility to confirm that access is permitted where you are located before proceeding.
Send a data request through the support email address listed in your account dashboard. Include your registered account reference and the specific data type you are asking about. We handle these requests in line with applicable Bangladesh data principles.
Every transaction you initiate through Nagad, Upay or Bank Transfer is logged in your account history with a reference number and timestamp. Log in and open the account history section to view those records at any time.
When we make a material change to our terms, we post the updated version on this page. Continuing to use the platform after the update is posted signals that you acknowledge the revised terms. Check this page periodically if you want to stay current.
Yes. Contact our support team through live chat or email, provide your account reference and name the field you need corrected. We will update it and confirm the change through the same channel you used to raise the request.
Where a general clause in these terms conflicts with a specific product term — such as transaction limits displayed inside your account — the specific term takes precedence. If you are unsure which applies to your situation, raise it with support before you act.