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11pk collects and uses your information only to operate your wallet, process transactions through Nagad, Upay and Bank Transfer, and keep your account secure. This policy tells you exactly what we collect, why we hold it, and what choices you have — in plain terms, not legal filler.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you choose, whether that is Nagad, Upay or Bank Transfer. We also collect transactional records created when you deposit or withdraw, and standard device and session data generated whenever your browser connects to our platform. We use this information to verify your account, process your transactions, respond to support requests and improve how the platform works for you. We do not sell your personal data to third parties. We may share it with payment processors and identity verification services only to the extent required to complete your account functions. Data shared with a payment processor like Nagad or Upay is governed by that provider's own terms alongside ours. Retention periods vary by data type and by the requirements of applicable law in your region. Access to this platform and the application of this policy depend on your local law and the eligible regions we serve. If local law restricts your access, this policy applies only to the extent permitted.
Transaction records tied to Nagad deposits are held only as long as needed for account reconciliation and any applicable legal retention requirement in your region.
Upay payment data follows the same retention and sharing rules — passed to the processor only to complete the transaction, not stored beyond the required period.
Bank Transfer details, including account reference numbers you provide, are held securely and used solely to match incoming and outgoing payments to your account.
This policy governs the information 11pk collects directly through this platform. It does not extend to third-party services you reach from our pages, and it does not override the independent terms of payment providers. Understanding the boundary helps you know who to contact when a question arises.
Covers all data collected when you register, log in or update your account details on this platform — including your contact information and wallet preferences.
Applies to deposit and withdrawal records created through Nagad, Upay or Bank Transfer as configured in your account. Does not govern the payment provider's own data handling.
Includes session and device data collected when you browse the lobby, open game rooms or interact with any page under the 11pk domain.
Does not cover external payment gateways, identity verification partners or any linked service operating under its own privacy terms — check those services directly.
You have practical options when it comes to the data we hold. You can request a summary of the personal information associated with your account at any time by contacting our support team through the published channel. If any detail is incorrect — your registered name, contact number or linked payment method — you can ask us to correct it, and we will update the record once we confirm your identity. You can also ask us to delete data we no longer need for your account, subject to any retention obligations under applicable law. Eligibility to exercise these rights depends on your local law and the region from which you access the platform. We aim to acknowledge every request and respond with the relevant next step. The clearest path is always through our account support route, where the team can verify your identity and pull the right records.
Contact support with your registered account details and ask for a data summary. We will confirm your identity before sharing any record.
If your name, contact number or payment reference is wrong, raise a correction request through support. Updates take effect after identity confirmation.
Any question about how we collect or use your data can be sent to our published support route. We will respond with the relevant policy section or escalation path.
Ask us to delete data no longer needed for your account. Removal is subject to legal retention requirements that apply in your region.
If you have a question about this policy, want to exercise any of the rights described above, or need to report a data concern, use the contact routes published on this platform. We do not list channels we cannot verify — the paths below are the ones our team monitors.
Open the chat widget on any page of 11pk to reach the support team directly. Use this route for account-specific data questions or correction requests.
Send your policy question or data request to the email address published in the Contact section of this site. Include your registered account reference so we can locate your records.
The Help section inside your signed-in account area lists the current support routes and escalation steps for data and privacy requests.
We apply access controls and encryption to the personal data stored on your account. Here is how the key areas of data handling work in practice.
We use session cookies to keep your account active while you navigate the platform. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features behave.
Access to your account record is restricted to authenticated sessions. If you believe your login credentials have been compromised, use the password reset path in the login screen and contact support immediately.
We hold your account and transaction data for as long as your account is active and for any period required by applicable law in your region. When retention is no longer required, data is deleted or anonymised.
We may update this policy when our practices change or when applicable law requires it. The current version is always published at 11pk/privacy-policy/. Continued use of the platform after an update indicates acceptance of the revised terms.
These are the questions we hear most often about how 11pk handles account data, cookies and privacy rights. Each answer points to the relevant part of this policy or the appropriate contact route.
We collect your name, contact details and the payment method you select — Nagad, Upay or Bank Transfer. We also collect device and session data when your browser connects to the platform. All of this is used solely to operate and secure your account.
We share data only with payment processors and identity verification services, and only to the extent needed to complete your account functions. We do not sell your personal information. Each third-party provider operates under its own privacy terms in addition to ours.
Retention periods depend on the data type and the legal requirements that apply in your region. Transaction records tied to Nagad, Upay or Bank Transfer are held for as long as required by law, then deleted or anonymised when no longer needed.
Contact our support team through live chat or the email address published on this site. Include your registered account reference. We will verify your identity before sharing any record, and we will confirm receipt of your request.
Yes. If any account detail is incorrect, raise a correction request through support. For deletion, we will remove data no longer required for your account, subject to retention obligations under applicable law in your region.
Access to this platform and the application of this policy depend on your local law and eligible regions. If local regulations restrict your access, this policy applies only to the extent permitted. Check your local legal position before using the platform.